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Can't stop subtitles

Any issues that are tvOS specific
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sfatula
Posts: 6
Joined: 11 Apr 2018, 05:57

Can't stop subtitles

Post by sfatula »

But I have read the other similar questions. So, default for all videos is subtitles are not enabled. Can see this, and, can even set it again, within a video via the top menu settings -> audio, save as default for all media. Enable subtitles is off.

Under subtitles on the top menu, it also says off.

Under system settings -. Preferred subtitle language, it's set to forced only (which is what I actually want), but also tried none.

If I play the video in infuse, no subtitles.

If I move the video so Emby can see it, it plays with no subtitles.

If I play it with vlc, no subtitles.

If I look at it with mediainfo or ffprobe, the pgs subs are not a default track and it is not forced.

I cannot find a way to not show the subtitles, any hint?

Tvos 13.0, mrmc paid 3.9.2

Code: Select all

General
Unique ID                                : 294841482416225707998259623825136195658 (0xDDD0676B72F851C0D164BB6CB530984A)
Complete name                            : /Raid/NoArchive/MultiMediaTest/Movies/War/Saving Private Ryan (1998).mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 33.8 GiB
Duration                                 : 2 h 49 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 28.6 Mb/s
Movie name                               : Saving Private Ryan
Encoded date                             : UTC 2019-10-09 07:13:01
Writing application                      : HandBrake 1.2.1 2019021900
Writing library                          : Lavf58.20.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 2 h 49 min
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Writing library                          : x265 2.9:[Linux][GCC 7.3.0][64 bit] 10bit
Encoding settings                        : cpuid=1111039 / frame-threads=3 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=3 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=24 / keyint=240 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=20 / lookahead-slices=8 / scenecut=40 / radl=0 / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=3 / no-limit-modes / me=1 / subme=2 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=3 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=24.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=0 / display-window=0 / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr / no-hdr-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.2020
Transfer characteristics                 : PQ
Matrix coefficients                      : BT.2020 non-constant

Audio
ID                                       : 2
Format                                   : FLAC
Format/Info                              : Free Lossless Audio Codec
Codec ID                                 : A_FLAC
Duration                                 : 2 h 49 min
Bit rate mode                            : Variable
Channel(s)                               : 8 channels
Channel positions                        : Front: L C R, Side: L R, Back: L R, LFE
Sampling rate                            : 48.0 kHz
Bit depth                                : 24 bits
Title                                    : Surround
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : PGS
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Duration                                 : 2 h 41 min
Language                                 : English
Default                                  : No
Forced                                   : No

Menu
00:00:00.000                             : :Chapter 1
00:04:30.228                             : :Chapter 2
00:13:46.993                             : :Chapter 3
00:18:56.844                             : :Chapter 4
00:26:53.362                             : :Chapter 5
00:36:11.753                             : :Chapter 6
00:45:47.328                             : :Chapter 7
00:57:39.414                             : :Chapter 8
01:05:26.673                             : :Chapter 9
01:13:45.755                             : :Chapter 10
01:17:42.408                             : :Chapter 11
01:24:05.082                             : :Chapter 12
01:35:29.724                             : :Chapter 13
01:46:43.522                             : :Chapter 14
01:59:35.877                             : :Chapter 15
02:07:25.930                             : :Chapter 16
02:17:11.932                             : :Chapter 17
02:26:54.306                             : :Chapter 18
02:32:42.612                             : :Chapter 19
02:42:38.916                             : :Chapter 20

Steve
MrMc 3.9.2 on Apple TV 4k
User avatar
amet
Team MrMC
Posts: 3787
Joined: 26 Oct 2015, 16:59
Location: Dubai/Novi Sad

Re: Can't stop subtitles

Post by amet »

Debuglog while playing the video and trying to disable subtitles via OSD subtitle submenu please

If the subtitles are not burnt in to the movie, we should just switch it off... are you trying to turn them off in OSD -> subtitles submenu?

While playing the video, triple tap on the Siri pad will also disable/enable subtitles
sfatula
Posts: 6
Joined: 11 Apr 2018, 05:57

Re: Can't stop subtitles

Post by sfatula »

Yes, they are not burnt in, they don't show in the other players as noted. So, yes, it's says off in the OSD subtitle submenu, so, for the debug, I turned them on, then off, and the subtitles played either way.

I hope the debug log 2KJJG.LOG helps.
Steve
MrMc 3.9.2 on Apple TV 4k
User avatar
davilla
Team MrMC
Posts: 4377
Joined: 26 Oct 2015, 17:01

Re: Can't stop subtitles

Post by davilla »

your log is strange, error's setting up audio sink.
I see you are running tvOS 13.0, 13.1 is out. I'd take that update, reboot appletv.
User avatar
Montoya
Posts: 446
Joined: 27 Sep 2017, 22:46

Re: Can't stop subtitles

Post by Montoya »

davilla wrote: 16 Oct 2019, 16:18 I see you are running tvOS 13.0, 13.1 is out. I'd take that update, reboot appletv.
13.1 is not out on stable release channel.
Apple TV 4K 64GB tvOS 14.0 - MrMC 3.9.8 - Win10 Pro x64 1909 build 19041.488
DVBLink Server 6.0.0 build14499 - TVMosaic Server build 17679 - Emby Server build 4.4.3.0
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