Remote server cannot be connected

Rahuf0 · Post by **Rahuf0** » 17 Sep 2019, 06:24

They were working fine until today, now both ftp and http set up for remote servers are not working anymore. The same set up can be access from my phone and computer but cannot from the Mr.Mc

Post by **davilla** » 17 Sep 2019, 15:54

Rahuf0 wrote: 17 Sep 2019, 06:24 They were working fine until today, now both ftp and http set up for remote servers are not working anymore. The same set up can be access from my phone and computer but cannot from the Mr.Mc

something changed on your end, debuglog please

Rahuf0 · Post by **Rahuf0** » 17 Sep 2019, 15:58

TXVS2.log

Post by **davilla** » 17 Sep 2019, 16:44

23:03:05.464 T:6162116608 ERROR: CGUIMediaWindow::GetDirectory(https://USERNAME:[email protected] ... downloads/) failed
23:03:28.266 T:6166130688 ERROR: CCurlFile::FillBuffer - Failed: Couldn't resolve host name(6)

you have a DNS issue. Check DNS settings on the AppleTV and your router.

Rahuf0 · Post by **Rahuf0** » 17 Sep 2019, 17:16

I also noticed something weird, inside Apple TV settings the network tab shows my IP, but inside mrmc>system information>internet it says I’m connected but everything else 0 even IP.

Post by **davilla** » 17 Sep 2019, 17:48

Rahuf0 wrote: 17 Sep 2019, 17:16 I also noticed something weird, inside Apple TV settings the network tab shows my IP, but inside mrmc>system information>internet it says I’m connected but everything else 0 even IP.

force quit and relaunch mrmc.

Rahuf0 · Post by **Rahuf0** » 17 Sep 2019, 17:52

I have tried it, strange is that plex which is connected to the same remote server is working and can play files from there, but cannot connect to the remote server directly from mrmc like I used to. I’ll switch dns to cloudfare dns or something and give it another try and update again.

timstephens24 · Post by **timstephens24** » 17 Sep 2019, 22:39

davilla wrote: 17 Sep 2019, 17:48
Rahuf0 wrote: 17 Sep 2019, 17:16 I also noticed something weird, inside Apple TV settings the network tab shows my IP, but inside mrmc>system information>internet it says I’m connected but everything else 0 even IP.
force quit and relaunch mrmc.

It never shows for me either, even doing that. I always just figured it was a tvOS limitation.

Rahuf0 · Post by **Rahuf0** » 18 Sep 2019, 07:05

Update: remote server can be connected again without changing any dns setting, in other word it started working by itself again. Thanks for the support, probably dns resolver was down.

Post by **davilla** » 21 Sep 2019, 18:43

mine (AppleTV4K/tvos 13) shows correct IP address and subnet mask.

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