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Could not connect to retrieve Jellyfin token

Support for the native Jellyfin Client on any platform
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amet
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Joined: 26 Oct 2015, 16:59
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Re: Could not connect to retrieve Jellyfin token

Post by amet »

CanBert wrote: 14 Dec 2020, 20:22 I get the same error.....

Any fix??
What error would that be? debuglog maybe? Any more info would be helpful to try to assist.

http://wiki.mrmc.tv/index.php/Debug_log
Axoblob
Posts: 1
Joined: 22 Dec 2020, 18:46

Re: Could not connect to retrieve Jellyfin token

Post by Axoblob »

Hello,
I would like to provide some info about this error but only occuring with latest version of jellyfin not released yet.
I'm doing this because it seems to introduce some major changes with plugin/client login that you probably should be aware for the futur :)

I have upgraded jellyfin server on a Raspberry Pi from version 10.6.4 to 10.7.0 RC1 and signing in doesn't work anymore.
Here is the log :

Code: Select all

19:33:59.314 T:504382373200   DEBUG: CurlFile::Open(0x756f881888) http://192.168.0.15:8096/emby/Users/AuthenticateByName
19:33:59.314 T:504382373200    INFO: easy_aquire - Created session to http://192.168.0.15
19:33:59.315 T:504382373200   DEBUG: Curl::Debug - TEXT:   Trying 192.168.0.15...
19:33:59.331 T:504382373200   DEBUG: Curl::Debug - TEXT: Connected to 192.168.0.15 (192.168.0.15) port 8096 (#0)
19:33:59.331 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: POST /emby/Users/AuthenticateByName HTTP/1.1
19:33:59.331 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Host: 192.168.0.15:8096
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Content-Range: bytes 0-/101
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: User-Agent: MrMC/3.9-10 (Linux; Android 10.0; SM-T720 Build/QQ3A.200805.001)MrMC Android/10.0.0 Sys_CPU/aarch64 App_Bitness/64 Version/3.9-10-Git:2020-11-02-719a6ae
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Accept: application/json
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Accept-Charset: UTF-8,*;q=0.8
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Cache-Control: no-cache
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Content-Type: application/json
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: X-Emby-Authorization: MediaBrowser Client="MrMC", Device="Galaxy Tab S5e", DeviceId="***********************", Version="3.9-10", UserId=""
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - HEADER_OUT: Content-Length: 101
19:33:59.332 T:504382373200   DEBUG: Curl::Debug - TEXT: upload completely sent off: 101 out of 101 bytes
19:33:59.337 T:504382373200   DEBUG: Curl::Debug - TEXT: The requested URL returned error: 404 Not Found
19:33:59.337 T:504382373200   DEBUG: Curl::Debug - TEXT: Closing connection 0
19:33:59.337 T:504382373200   ERROR: CJellyfinServices:AuthenticateByName failed 404,
19:33:59.338 T:504382373200   ERROR: CJellyfinServices: Could not get authToken via manual sign-in
uploaded debuglog : QZ2IL.log

Rolled back to jellyfin server 10.6.4 for now, everything is working like before.

There is also some useful dev info (probably :) ) from their github about recent changes under Client/Plugin (API/ABI) Developer Notes :
https://github.com/jellyfin/jellyfin/re ... 10.7.0-rc1
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amet
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Re: Could not connect to retrieve Jellyfin token

Post by amet »

We have the report from JF team that all is okay on 10.7, I wonder if they changed something since ...

https://github.com/jellyfin/jellyfin/is ... -748513330
lemonlime
Posts: 3
Joined: 08 Apr 2021, 14:10

Re: Could not connect to retrieve Jellyfin token

Post by lemonlime »

Hello, trying out MrMC Lite and ran into this issue. I am getting the same result when I try to login from iPad OS.

If I put in the domain (jellyfin.domain.com) I will get the error. If I put in the local IP address (i.e. 192.xxx.xxx.xxx) on the network, I do not get the error and can login. Unfortunately this is not a solution, as I am not always on the local network.

I have confirmed password is working, confirmed the subdomain and domain DNS is working, and can login to Jellyfin from a browser (at jellyfin.domain.com).
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amet
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Re: Could not connect to retrieve Jellyfin token

Post by amet »

debuglog might have some info, we have done some changes in later versions and those might not have propagated to lite version, lite is on 3.9.7
lemonlime
Posts: 3
Joined: 08 Apr 2021, 14:10

Re: Could not connect to retrieve Jellyfin token

Post by lemonlime »

I uploaded it, where would I be able to see it?
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amet
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Re: Could not connect to retrieve Jellyfin token

Post by amet »

if you follow http://wiki.mrmc.tv/index.php/Debug_log all info is in there, just share your log file name here and we can check it.

We are preparing new full and lite version for app store submission, you should be able to test with that soon.
lemonlime
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Joined: 08 Apr 2021, 14:10

Re: Could not connect to retrieve Jellyfin token

Post by lemonlime »

Okay, great, thanks. I will give that a try when it is ready.
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amet
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Re: Could not connect to retrieve Jellyfin token

Post by amet »

lemonlime wrote: 09 Apr 2021, 15:23 Okay, great, thanks. I will give that a try when it is ready.
3.9.11 lite is out, give that a try and let us know please
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